FAQs

Do I require a prescription for this treatment?
Are there any side effects with the treatment?
Do you ship worldwide?

Yes, we ship to most every country around the world. For worldwide shipping, we have Express International Shipping service. On average, it can take from 6 to 10 business days for your order to arrive.

 

How much does international shipping cost?

You can get the exact cost for international shipping at the checkout page by entering your shipping address details.

 

How can I track my order?

Once you complete your purchase, generally within 24 hours (depending on current demands) we provide tracking information along with a tracking number. 

We also offer shipping insurance that gives our customers added protection while their order is en-route.  With our secure delivery service and insurance, we ensure guaranteed and safe delivery.

We strive to meet the regulations on dietary supplements for every country. In case of any concern with delivery in your country, we will notify you promptly to resolve the issue.

 

What payment options are available?

We accept payments through PayPal, credit card or Bank Deposit. PayPal is the preferred option and the most widely accepted payment gateway in the world. You don’t need to be a PayPal member as you can use a credit card directly or if you don’t have a credit card if your details are linked up as a member they can transfer from your bank account.  Alternatively we can offer Western Union or direct bank deposit but the fees are higher. 

If you choose PayPal, your credit card payment is managed by the gateway, and Synergy Pharmaceuticals do not have access to your credit card details.

We offer the additional security benefit of insurance on PayPal payments.

How long does the treatment take to work?
What is your return policy?
As these are a dietary supplement and can become contaminated if opened we cannot offer any refunds. We do not accept refunds for a change of mind. In the case that there is an issue with the product please advise us so we may be able to look into your concerns. Synergy Pharmaceuticals use only the best ingredients and have the highest quality manufacturing standards so it would be extremely rare that there is a request for a refund. In the case that customs do not allow the delivery we will notify you immediately to resolve the issue.
Are there any guarantees that this will work for me?

Synergy Pharmaceuticals protocol has been developed on the basis of rigorous clinical studies. Our research has shown an over 70% success rate, where those infected test negative for herpes infection, after receiving the treatment protocol. For further reference those people who presented with noted symptoms showed that in 90% of cases to have ceased all viral symptoms by the end of the treatment.

Synergy Pharmaceuticals are extremely confident in this product’s ability to effectively eliminate the herpes virus for sufferers that they will make every attempt to support and guide people through the process to a successful outcome.

As with any other medical treatment, there can be no guarantees. For instance, a doctor is not absolutely confident of the efficacy of antibiotics or other treatment regimens. This is because the efficacy of treatment can depend on many other variables including the overall health of the patient, interactions with other medications or compliance with the treatment.

We are committed to doing everything possible to help our customers achieve success with the treatment.  Our dedicated customer support team is available to actively support every client to attain the best possible outcome.   

Is this Treatment available anywhere else?
Is this effective for oral herpes as well as genital herpes?
How come my Doctor doesn't know about this treatment yet?

The existing antiviral medications produced by pharmaceutical giants offer only temporary relief but are a billion dollar business. The yearly profit from just antiviral medication alone for one of these companies is over 4 billion dollars annually. If people become aware of our highly effective treatment protocol, these companies would stand to lose heavily.  This is the reason why these companies have resorted to extreme measures to block and limit the availability and media representation of this product. 

Furthermore, the medical association is anti natural medicine and only recognizes conventional western medicines such an antivirals as the standard choice.  It would be quite rare to find a Doctor open minded enough to appreciate that natural medicines can work better than pharmaceutical medications.  For example Doctors often tell their clients that it is safe to have intercourse and you won’t infect your partner if your taking Valtrex (the main antiviral medication).  However, this is completely false, with many clients advising us that this misinformation was the the reason why they became infected initially.  

 

How do I contact customer support?

You can also use the contact form on the customer care page to submit your query.

We do not offer a customer call centre service at this point due to the hundreds of daily inquiries we receive.  This is also in line with communication models adopted by EBay, Amazon and many other major companies.   A call center service would demand allocation of extensive resources which would escalate the product price to the public.  

Our dedicated customer support staff provide excellent service and we are committed to providing a rapid response process.

Can I take this treatment if I am pregnant or breastfeeding?

The treatment can be safely taken before becoming pregnant. Our stringent testing shows that the products do not impact the female reproductive system and are completely safe.

However, if you are pregnant currently, we recommend that you discontinue this treatment. While we use natural ingredients that potentially carry no risks to the baby, there is insufficient evidence currently to support this theory. As not many studies have been done on pregnant and breastfeeding women, we do not recommend taking the treatment in this situation.

Is this treatment safe for children?

The treatment is safe for children above nine years of age. There has not been adequate research conducted on children below the age of 9 years of age.  Children may also find it difficult to swallow the capsules. If the capsules are opened and the contents are mixed with water or juice, the taste may not be pleasant.

 

Currently, not many studies on the safety of plant-based supplements have been conducted in children below nine years.